Internet connection
There is a direct link between video quality and bandwidth. You want to get the best possible connection to the internet.
The best choice is wired internet; a computer or laptop connected to the internet using an ethernet cable.
Like this one:
Most wireless routers also have four ports in the back that make for a perfectly fine wired network, so there’s no need to go out and buy a new wired router (in fact, you’ll probably still want wireless around for laptop and iPad browsing)
For an Imac or Mac laptop you’ll need one of these adapters:
Thunderbolt 2, Imacs & laptops 2015 and earlier:
Thunderbolt 3 Imacs & laptops 2016-today
For most PC’s if they don’t already have an Ethernet port this adapter works well.
Verify the Ethernet in Windows 10
- Click the Windows Start menu. It’s the icon with the windows logo in the lower-left corner in the task bar.
- Click the settings icon. It’s icon that resembles a gear, in the left column.
3. Click the “Network & Internet” icon.
4. Click Ethernet. It should say “Connected” next to the Ethernet icon at the top of the page. If it says “Not connected” try a different LAN port on your router, or a different Ethernet cable. If that doesn’t work, contact your service provider for assistance.
Verify Ethernet Connection on Mac
- Click the apple icon in the upper-left corner in the menu bar at the top of your screen. This opens the Apple menu on your computer.
- Click System Preferences….
3. Click Network
4. Click Ethernet. It’s in the box to the left. It should say “connect” and have a green dot next to it. If it doesn’t, your Ethernet is not connected. Try a different LAN port on your Modem, or a different Ethernet cable
5. Click Advanced. It’s in the lower-right corner of the window.
6. Click TCP/IP
7. Verify “Configure IPv4 says “Using DHCP”. If it doesn’t say “Using DHCP” select “Using DHCP” from the drop-down menu.
8. Click Renew DHCP Lease. This will ensure that you are able to access the internet while connect via Ethernet.
After you’ve connected a cable make sure you turn WIFI off!
If your laptop is near your iphone make sure the laptop doesn’t “automatically” connect to the personal hot spot feature of the iPhone, recognizable by the 2 chains linked where you would normally see the Wifi icon. If this happens your internet speed will be extremely slow> less than 1Mbps! Better to turn WiFi off entirely.
If it’s not possible to connect wired:
-Try bringing your computer or mobile device closer to the WiFi router or access point in your home or office.
-Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability.
-Use a WiFi extender such as Amped Wireless or Linksys to increase the distance and strength of your WiFi signal
-Use a DOCSIS 3.0 cable modem (if you have cable modem) to improve internet performance.
Connection Speed
YouTube, Zoom and Skype recommend at least 15 Mbps (up/down) for high quality video.
Please check your Internet bandwidth using an online speed test, such as nperf, Speedtest, or Comparitech